Committed to delivering fast, high‑quality technical support while staying calm under pressure. I focus on clear communication, reliable solutions, and a positive experience for every user I help.
Target - Fulfillment Lead/ Store Key Carrier
Sep 2019 - Sep 2021
Key leader of the Fulfillment Team’s success and smooth operation.
Helped double store’s online order forecast.
Maintained speed and accuracy for guests’ online and in-store orders.
Responsible for managing inventory for both incoming and outgoingshipments.
Helped resolve customer concerns resulting in a positive shopping experience.
Nick The Greek - Front of House Closing Manager
Oct 2021 - Jan 2023
Led Front of House team in closing procedures and customer relations.
Responsible for smooth Grand Opening and great first impression.
Quickly and accurately complete orders for all guests.
Order/Stock Front of House inventory correctly.
Mentor and train new hires to the team.
In-N-out Burger - Level 6 Associate
Feb 2023 - Present
Highly focused on exceeding guest expectations in both quality, service, and speed.
Maintain In-N-Out’s high standard of attention to detail regarding store cleanliness and presentation.
Support management team in carrying out store goals and priorities.
Train and assist new associates and make them feel welcomed to the team.
Work Experience
BK Sales - Tier 1 Help Desk
Sep 2026 - Present
Provide high quality and speedy troubleshooting service and escalating the issue to tiers 2 and 3 when necessary.
Navigate ticking system to find and resolve submitted tickets.
Document changes and solutions made for end users in the correct change log.
Aid the IT team in carrying out change procedures involving websites, and physical devices.
Education & Certifications
CompTIA 2026-2029
A+: Industry benchmark for entry level knowledge on physical hardware, software, and troubleshooting methods.
Network +: Cements knowledge in network deployment, structure types, security, and troubleshooting.
Security +: Proves knowledge of best security practices, skills in threat monitoring, analysis, and management.
Associate Degree in Cyber Security
Sacramento City College, Sacramento CA, 94203
Sep 2024 - Current
Bachelor Degree in Computer Science
Sonoma State University, Rohnert Park, CA, 94928
Aug 2018 - Jun 2019
High School Diploma
Davis Senior High School, Davis, CA, 95616
Aug 2015 - May 2018
Skills
Technical:
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DHCP/DNS troubleshooting
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Troubleshooting inkjet and laser printers
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Router/Firewall configuration
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Diagnosing Windows boot failures
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Configuring Linux and windows VMs
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Experinced in Ticketing Systems
Tools:
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Microsoft 365
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Python
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Cable Crimper/Tester
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Wireshark
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Software Management (Atera)
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Terminal Commands (Linux/MacOS & Windows)